To apply, CLICK HERE.

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Position Purpose

The Customer ServiceRepresentative is a Sleep Number brand ambassador serving as the front line forcustomer experience calls. They are responsible for resolving owner needs viaphone (questions, concerns, product issues, etc.), engaging the customer andconfidently recommending a resolution within the span of Select Comfort processand policy, while providing individualized solutions that WOW.

Available Full TimeShift:

• 2nd shift - 11:45am to 8:15pm M-F and every other Saturday

• Weekday off when you work a Saturday

Primary Responsibilities

• Answer incoming calls from owners and the retail field in a prompt fashion
• Serve as an expert for Sleep Number owners by answering general product related questions, diagnosing and resolving specific product concerns
• Record specific and accurate owner information, product codes and resolution notes
• Own and elevate the owners experience by seeking assistance/approval for owner requests outside of normal procedures or policies
• Share excitement and experiences with the Sleep Number family to continuously grow knowledge base in all brand ambassadors
• Recommend, assist with, and/or implement process improvements
• Attend and actively participate in all scheduled coaching, training and certifications
• Other duties as assigned by CS leadership

Position Requirements

Experience:

• 1-2 years customer service experience required, call center experience a plus
• Sales experience a plus

Education (required):

• High school diploma or GED required, advanced education preferred

Knowledge, Skills &Abilities

• Active listening skills and strong interpersonal communication skills
• Talent to maintain proper phone etiquette, demonstrate patience, exude empathy and consistently strive for a positive attitude in order to facilitate calm and productive conversations with customers
• Excellent communication skills, both written and verbal; capability to understand written and verbal instructions in English as well as demonstrate proficient ability to speak English
• Ability to provide a WOW experience to owners by making them feel understood and valued
• Enthused about servicing Sleep Number owners and dedicated to finding individualized resolutions
• Desire to be on a team and foster positive relationships with the Sleep Number family
• Energizing self-starter who is results driven and skilled in autonomy with the desire to succeed in a highly automated sales or service environment
• Flexibility to adapt and thrive in a fast paced, ever-changing call center environment
• Intermediate computer skills with proficiency in Microsoft Office applications (data entry, email, customer and order management software)

Working Conditions (ifapplicable)

• Ability to sit 8 hours or more per shift and utilize standard office equipment such as a computer, keyboard and phone; tolerate moderate noise level due to surrounding conversations
• Flexibility with work schedule which will include evenings, weekends and holidays

Sleep Number is an equalopportunity employer, committed to recruiting, hiring and promoting qualifiedpeople of all backgrounds, regardless of sex; race; color; creed; nationalorigin; religion; age; marital status; pregnancy; physical, mental,communicative or sensory disability; sexual orientation; gender identity or anyother basis protected by federal, state or local law.

REWARDS & BENEFITS

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BENEFITS

Full benefits within 30 days; we’ve got youcovered mind, body and soul

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TOTALCOMPENSATION

Competitive hourly rate; annual incentive plan;401(k) plan + match

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TEAM

Small, close-knit team that feels like family;everyone is committed to providing the highest level of customer service

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TIMEOFF

Set schedule, paid company holidays and paidtime off

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CONTINUINGEDUCATION

Prepare for future opportunities at Sleep Numberwith our tuition reimbursement program

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PRODUCT

Discounts on our innovative, award-winningproducts that truly make a difference in customers’ lives

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