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SchoolMint's Implementation & Professional Services team implements SchoolMint's products as part of our mission to streamline the K-12 admissions and enrollment process for families. The Implementation Specialist will be responsible for ensuring schools and parents have a happy and successful experience with SchoolMint. This role manages the site set-up and training of the SchoolMint product and supporting new customer questions, concerns, and best practices for their solution.

Key Responsibilities:

• Implement the SchoolMint platform with charter school organizations and small districts
• Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and develop a project plan to successfully reach each milestone
• Coordinate with internal resources in engineering, product at internal support to ensure customer data and forms are set up within the solution
• Configure the SchoolMint instance and demo core features to client project team refining as needed
• Train customers to ensure they are adequately equipped to successfully use the product
• Manage and deepen relationships with school partners
• Collect and manage product feedback from schools to share with engineering and product teams, and participate in product development conversations
• Strategically address software challenges encountered by parents and schools, and identify prompt resolutions
• Contribute to team initiatives, including the creation of knowledge, processes, and tools to improve the efficiency and productivity of SchoolMint implementations

Qualifications

Requirements:

• BA or BS degree or higher
• 1-3 years relevant experience in project management, account management, or customer success role at a technology company
• Experience with set-up, configuration, or administration of a SAAS software product
• Strong communication, demo’ing/training, and presentation skills with the ability to inspire others on the value SchoolMint
• Comfortable with data
• Self-driven, persistent and assertive
• Enthusiastic, lifelong learner
• Strong empathy for customers
• Passion for improving education
• Our values resonate with you

Even Better:

• Background in implementing SAAS software with clients
• Education field experience, operations experience working in a public school/district, and/or EdTech experience
• Experience in a startup environment
• Moderate to advanced Microsoft Excel knowledge for working with data sets/or SQL experience
• Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
• Bilingual in Spanish a plus!

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