Apply to: https://jobs.coxenterprises.com/job/11319998/call-center-customer-experience-associate-baton-rouge-la/
Job Number: 205841
CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Connections are important, and we’re not talking about pairing a Bluetooth. We’re talking about that remarkable connection that happens between a customer and an associate who truly “gets” their needs. It’s that contagious “I wanna keep coming back” connection that we aspire to make as commonplace as hipster podcasts.
We’re Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We’re on a quest for a full-time Call Center Customer Experience Associate – Work From Home who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule.
If you’re looking for a great company and want to work from home, this could be the job for you.
As part of a customer experience driven team, you will earn an hourly rate of $15.00. You will earn an extra $1.25/hour from 6:00pm–9:00pm. Afternoon and/or evening hours are expected to be the primary hours you will work as a new hire to the organization. If it sounds like we’re on your frequency, then keep reading.
NOTE: There could be a live video interview required during our recruitment process.
What You’ll Do
You’ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you’ll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.
You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You’ll also provide world-class service by selling them solutions that enrich their experiences.
And speaking of customer experiences, you’ll totally own that. That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.
What’s In It For You?
Who You Are
You’re as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn’t clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You’re personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.
You’re confident in your ability to troubleshoot technical issues and upsell when the moment is right. You’re always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.
Qualifications:
Minimum:
Preferred:
Join the Cox family of businesses and make your mark today!
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